Payments

How can I pay with Suyool? How to find merchants that have Suyool as a payment method? How to pay at a merchant that doesn’t have Suyool as a payment method? Can I pay any bills with Suyool? What are the fees for paying bills with Suyool? What to do if I paid twice? Do I get a receipt of payment? Can I get a refund on my wallet? How long will it take for a refund to reach my wallet when paying with the QR? How long will it take for a refund to reach my wallet when paying by card? In which currency can I pay with Suyool? What is the auto conversion feature? Can I use my Suyool account abroad? Can I block a subscription payment on my card? Can I purchase an eSIM on Suyool? How to purchase & activate Suyool Global eSIM? How to activate Suyool Global eSIM on iPhone? What to do if my eSIM is not working on iPhone?

What to do if my eSIM is not working on iPhone?

You purchased your Suyool Global eSIM, installed and activated it, but it doesn't seem to be working on your iPhone? Make sure you double-check everything mentioned in here:

Open your settings app.

Tap on "Cellular".

Tap on the eSIM purchased.

Label your eSIM & tap on “Turn On This Line”.

Make sure the data roaming is toggled on.

Go back to the Cellular page & tap on “Cellular Data”.

Finally select the line of the purchased eSIM.